Returns & Refunds

We hope you love your Sophie of Orange purchase. If you change your mind, you may return your order in accordance with the following policy.

Returns

You have 14 days after receiving your order to notify us that you wish to return it. After notifying us, you have a further 14 days to send the item back.

Items should be returned in their original condition and packaging. You may inspect the product as you reasonably would in a shop. We may deduct any loss in value caused by handling beyond what is necessary to inspect the product.

Return Shipping

Return shipping costs are the responsibility of the customer.

Please send returns to:

Sophie of Orange
Warmoesstraat 149
1012 JC Amsterdam
The Netherlands

We recommend using a tracked shipping service and keeping your proof of postage.

Refunds

When you exercise your right of withdrawal, we will refund the applicable amount using your original payment method.

Refunds will be made within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the returned item or you provide proof that you have sent it back, whichever occurs first.

If you return your entire order, we will also refund the cost of our standard original delivery option. Additional costs for express or premium delivery are not refundable.

If only part of an order is returned, the original delivery charge is not refunded.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us before returning it.

Where the item does not conform to your order, you will not be responsible for reasonable return costs associated with resolving the problem.

Contact

For questions about an order or return, please contact Sophie of Orange using the contact details provided on our website.